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Customer Success Representative - Remote

Remote Jobs | Remote, CA

Posted Date 3/10/2020
Description

Customer Success Representative

$40k – $60k

Responsibilities

  • Respond to customer support inquiries utilizing deep knowledge of the EventGeek platform, user empathy and positive communication
  • Assist the Customer Success Manager in the development and maintenance of product training articles, videos and resources
  • Assist the Marketing Director in content development and moderation on a hosted community, social media and content resources
  • Organize, analyze and help prioritize user feedback for the Product Manager
  • Acquire and maintain a strong working knowledge of the event technology industry

Requirements

  • 3+ years experience in a customer-facing success or support role at a b2b technology company
  • Exceptional written and verbal communication skills
  • High levels of user empathy and drive for self-improvement
  • Experience in community moderation, social media and content marketing is desirable
  • Experience in video editing is a bonus

Salary & Benefits

  • Competitive Salary
  • Equity
  • Paid time off
  • Remote ok
  • Apple equipment
  • International team retreats

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